Get quick answers to frequently asked questions.
General
WordPress is an open source website creation and content management tool, that’s used on millions of sites and seen by tens of millions of people every day. Many popular blogs, news outlets, music sites and Fortune 500 companies use WordPress to connect to their audience. Examples include Mashable, TechCruch, The New York Times and CNN.
A WordPress theme is a collection of files that work together to produce the front-end design of a WordPress powered website. A theme modifies the way the site is displayed and adds new functionality to the original WordPress software.
Not at the moment. To use our themes, you’ll need to purchase your own hosting and install the free software from WordPress.org. If you’re looking for help with the installation, we can help. Also, for great WordPress hosting, we recommend the following providers.
Our themes are compatible with all Pixelobject plugins and most 3rd-party plugins. Although there’s no way for us to test every 3rd-party plugin with our themes, they should work fine if they use coding best practices.
Account
Click the “Log In” button at the top of this page and enter your username and password.
Log into your account dashboard and click “Downloads”. You’ll see a list of download links for all your purchases.
Log into your account dashboard and click “Account”. Scoll to the “Change your Password” section and enter your new password.
Yes. However, you’ll be unable to access the dedicated support forum, or get theme updates.
If your theme is out of date, you’ll see a notice appear on your WordPress dashboard with an update link. Simply click the link and your theme will automatically update. Note that updates are only available to customers with active licenses.
Pre-purchase
No. We do our best to showcase each theme via demos and sales pages to give you enough information. We’ll also answer any pre-sale questions you may have.
We offer a 14-day money back guarantee on all single theme purchases. If you’re not satisfied with your purchase, we’ll initiate a refund.
Our themes are compatible on all major browsers, including Internet Explorer 8, 9 and 10, Chrome, Firefox and Safari.
Yes, you’re completely free to use our themes to build websites for your clients. Check out our theme pass for access to all current and new themes, as well as priority support.
Our themes are multilingual-friendly, allowing you translate them into any language you like via a popular translation plugin such as WPML.
Support
Yes, license keys may be renewed at a 30% discount from the purchase price of a new license. You will receive an email with renewal instructions when your license is about to expire.
CSS modifications are only supported with Priority support.
We offer a full design and development service for requested customisations to a Pixelobject theme. Fill out the form here and we’ll be in touch with a quote.

Need setup support?

Get a helping hand setting up our themes and plugins with our detailed, members-only tutorials and help guides. View tutorials

Need personalised support?

Stuck and can't find answers? Ask questions, get answers and browse discussions in our members-only forums. Visit support

Still got a pre-sale question?

Need an answer to a general or pre-sale question that’s not covered on this website before you purchase? Drop us a line
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